We have more patients who need care that we have room in our daily schedule to provide. When a patient does not show up for their appointment or cancels too close to their scheduled time, we are unable to fill this appointment time with another patient who desperately needs health care. This policy is our attempt to ensure that both you and our other patients receive the care that you all need.
Broken Appointments: Patients are only allowed ONE broken appointment in a 12 month time period.
LATE CANCELLATIONS are considered broken appointments. If you need to cancel your appointment, you are required to call us 48 hours before your appointment date to cancel or reschedule.
LATE ARRIVALS exceeding more than 15 minutes are also considered broken appointments. We ask that you call the office if you anticipate being late.
NO SHOWS WILL NOT BE RESCHEDULED and will automatically be put on walk- in only status. We ask that you call office as soon as you anticipate not making your appointment.
Appointment Confirmation: You are REQUIRED TO CONFIRM your appointment via text or email. If you do not have access to either, you are responsible for requesting telephone call confirmations.
Walk-in only status: If for any reason, a patient BREAKS MORE THAN ONE appointment within a 12 month period or was a NO SHOW, they will NOT BE RESCHEDULED for another appointment for one full year. These patients are still welcomed to receive their health care from us, but on a WALK-IN ONLY STATUS. Walk-ins are required to call us the day before they would like to be seen to check for availability.
We always do our best to accommodate our walk-in patients as long as it does not interfere with the care of previously scheduled patients; however there is no guarantee that you will receive an appointment as a walk-in on the day your request.